Pokket.no: Achieving 400% Growth in Influencer Recruitment: A Comprehensive Case Study on the Success

Pokket is an innovative platform designed to help influencers sell books through their own micro shop. By providing a simple and user-friendly interface, influencers can link their shop via social media and earn commission on each sale without worrying about inventory, shipping, or customer service.

Problem Statement

The Pokket project aims to address the challenges faced by the book industry, particularly in terms of declining sales and interest from younger readers. Traditional eCommerce platforms present difficulties in marketing books to the younger audience. Pokket aims to resolve these issues by providing a seamless micro shop platform tailored for influencers, focusing on simplifying the selling process, ensuring a smooth user experience, and meeting the needs of both influencers and their customers, while promoting books and encouraging reading among younger generations.

Platform's Mission and Purpose

The platform's primary mission is to revolutionize the way books are sold through influencer marketing. By removing the need for dealing with inventory management, shipping, and customer service, influencers can focus on what they do best: creating content and building their personal brand. Pokket aims to simplify the selling process for influencers, providing them with a wide range of books to choose from and a commission-based earning model.

Project Objectives

🪄

Simplify the selling process

Create an easy-to-use platform that allows influencers to sell products without the need to manage inventory, shipping, or customer service.
💜

Enhance user 
experience

Design a seamless and intuitive user interface for both influencers and their customers, ensuring smooth navigation and product discovery.
📈

Increase influencer recruitment

Attract and onboard a significant number of influencers to the platform, leading to higher user engagement and sales.
🚀

Improve conversion rates

Implement UX/UI improvements, marketing strategies, and optimization techniques to increase conversion rates on the platform.
🌍

Expand 
global
reach

Launch the platform in Norway and plan for future expansion to cater to influencers and customers worldwide.

The Need for a New Way of Selling Books

The book industry faces challenges with declining sales and interest from younger readers. Influencers who promote books often struggle to find the right platform to sell their endorsed products. Traditional eCommerce platforms can be complex and time-consuming, while also requiring influencers to manage inventory and shipping. This is where Pokket steps in, offering a seamless solution that allows book influencers to sell products without the hassle of managing logistics.

Challenges Faced by Book Influencers in Selling Products

Book influencers face numerous challenges in monetizing their content and selling books effectively. Some of these challenges include:

  1. Managing inventory and shipping for the books they sell
  2. Setting up and maintaining an eCommerce platform
  3. Ensuring a seamless user experience for their audience
  4. Balancing content creation with book promotion

Goals and Desires of the Client and User

Pokket's primary goals of Pokket were to create a platform that simplifies the selling process for book influencers, while providing a seamless user experience for their audience. By offering a wide range of books and a commission-based earning model, Pokket aims to meet the needs of both the influencers and their customers, while promoting reading and addressing the challenges faced by the book industry.

Users and Audience

Pokket primarily serves influencers from various niches, such as lifestyle, fashion, technology, and travel, who aim to monetize their content by selling products. Their customers, the followers and audience members, value the influencers' recommendations and seek to purchase endorsed products. With the potential for exponential growth as more influencers join, Pokket aims to expand its reach and cater to a diverse range of products and niches, increasing its appeal to influencers worldwide.

The Influencers Using Pokket

The primary users of Pokket are influencers who want to monetize their content through selling products. These influencers come from different niches and backgrounds, ranging from lifestyle and fashion to technology and travel.

The Customers of the Influencers

The customers of the influencers using Pokket are the followers and audience members who engage with their content. These customers value the recommendations made by the influencers and look to purchase the products endorsed by them.

The Growth and Future Potential of the Platform

Pokket has the potential to grow exponentially as more influencers join the platform and leverage its benefits to sell products. As the platform expands its reach, it can also cater to a wider range of products and niches, further increasing its appeal to influencers worldwide.

Roles and Responsibilities

As a Product Manager with a strong background in UX design and CRO, my role in the pilot phase of Pokket involved ensuring the platform met the needs of influencers and their customers while driving growth and user engagement. During this phase, I focused on UX design, conversion optimization, marketing efforts, and strategy work. This included an iterative process of design, testing, and refining the platform to achieve optimal results and prepare for future expansion.

My Role as a Product Manager

As a product manager with expertise in UX design and CRO, my role in the pilot phase of the platform encompassed working on UX, conversion optimization, and marketing efforts. I was responsible for ensuring that the platform met the needs of the influencers and their customers while also driving growth and user engagement.

The Pilot Phase of the Platform

During the pilot phase, the focus was on testing the market, identifying the right market fit, and determining the tools needed to create a viable product that meets the needs of current and future sellers. This involved an iterative process of design, testing, and refining the platform to achieve the desired results.

Scope of Work in UX, Conversion Optimization, and Marketing

My scope of work in UX, conversion optimization, and marketing included:

  1. UX design and process
  2. UI design and graphic design
  3. Conversion rate optimization
  4. Marketing automation
  5. Strategy work
  6. Social media strategy
  7. Growth hacking

Scope and Constraints

In the MVP phase of the Pokket project, two main constraints were the limited budget and the tight timeline. These challenges required implementing cost-effective strategies while efficiently managing resources and tasks to meet the project deadline and deliver the desired outcomes.

Budget Limitations

Given that Pokket was in its MVP phase, budget limitations were a significant constraint. This required implementing cost-effective strategies and solutions to achieve the desired results while maintaining a lean budget.

Timeline for MVP Phase

The timeline for the MVP phase was another constraint, as the goal was to launch the platform within a set timeframe. This necessitated efficient management of resources and tasks to meet the project deadline.

Process and What I Did

During the Pokket project, a comprehensive approach was taken to ensure a seamless user experience and drive growth. The process encompassed UX design, UI design, conversion rate optimization, marketing automation, strategy development, social media management, and growth hacking. By executing each task with attention to detail and a focus on the platform's goals, the project successfully addressed the needs of influencers and their customers while optimizing for user engagement and conversions.

UX Design and Process

The UX design process involved understanding the needs and pain points of the influencers and their customers. This was done through research, user interviews, and creating user personas. Based on these insights, wireframes and prototypes were developed, which were then tested and refined to ensure a seamless user experience.

The UX design process began with extensive research, including user interviews with influencers and their customers to understand their needs and pain points. This information was used to create user personas that represented different types of users on the platform. Using these personas, wireframes were developed to outline the user flow and key features. Iterative prototyping and user testing were conducted to refine the design and ensure a seamless user experience, leading to the final design implementation.

UI Design and Graphic Design

The UI design and graphic design focused on creating an aesthetically pleasing and user-friendly interface that effectively communicates the platform's value proposition. This included designing layouts, navigation, and visual elements that enhance the user experience.

The UI design and graphic design process started with analyzing the platform's target audience and value proposition. These insights informed the platform's visual identity, including color schemes, typography, and iconography. Layouts and navigation elements were designed to facilitate an intuitive user experience. Several design iterations were created and reviewed to ensure the platform was aesthetically pleasing and effectively communicated its value proposition.

Conversion Rate Optimization

Conversion rate optimization involved identifying areas of improvement within the platform and implementing strategies to increase user engagement and conversions. This was done through A/B testing, user feedback analysis, and data-driven decision making.

Conversion rate optimization was executed by analyzing user behavior data and feedback to identify areas of improvement within the platform. A/B testing was performed on various elements, such as CTAs, product pages, and navigation, to determine the most effective designs and configurations. Data-driven decisions were made to implement changes that led to increased user engagement and conversions.

Marketing Automation

To improve the experience for sellers and enhance the platform's efficiency, I developed a marketing automation strategy that included email marketing, social media marketing, and retargeting. Tools such as placid.app were used to automate the process for sellers, allowing them to focus on content creation.

The marketing automation strategy involved selecting and implementing tools such as placid.app to automate processes like email marketing, social media posting, and retargeting. These tools were integrated into the platform, allowing sellers to focus on content creation while the platform efficiently managed their marketing efforts. This not only streamlined the marketing process, but also improved the experience for sellers.

Strategy Work

The strategy work involved developing a comprehensive plan to drive growth and user engagement on the platform. This included identifying the target audience, defining the value proposition, and developing a go-to-market strategy.

The strategy work began with a thorough market analysis to understand the competitive landscape and identify the target audience. The value proposition was defined to showcase the unique benefits and features of the platform. A go-to-market strategy was then developed, outlining the marketing channels, tactics, and resources needed to drive growth and user engagement on the platform.

Social Media Strategy

The social media strategy focused on effectively promoting the platform and its benefits to influencers and their audience. This involved creating engaging content, leveraging influencer partnerships, and employing growth hacking techniques to increase visibility and reach.

The social media strategy was executed by creating engaging content tailored to the platform's target audience. This content included promotional posts, informative articles, and success stories of influencers using the platform. Influencer partnerships were leveraged to expand the platform's reach and visibility. Growth hacking techniques, such as viral campaigns and social media contests, were employed to further increase visibility and attract more users to the platform.

Growth Hacking

Growth hacking techniques were used to identify and leverage opportunities to drive user acquisition and engagement on the platform. This included implementing viral marketing tactics, referral programs, and strategic partnerships with influencers.

Growth hacking techniques were implemented by identifying opportunities and tactics to drive user acquisition and engagement on the platform. Viral marketing tactics, such as creating shareable content and referral programs, encouraged users to spread the word about the platform. Strategic partnerships with influencers were established to tap into their audience base and increase brand awareness. These combined efforts contributed to significant user growth and platform engagement.

Automations in Make.com

To produce assets for our influencers

Methods used on the pokket project

🎨

UX/UI Design

A meticulous and iterative UX/UI design process was undertaken, involving the creation of wireframes, interactive prototypes, and polished final designs to ensure a seamless user experience on the platform. This focused on providing an intuitive interface that allowed easy navigation, product discovery, and smooth transactions.
🧪

A/B Testing

Rigorous A/B testing was performed on various aspects of the platform, such as layout, design elements, and calls-to-action, to optimize and improve conversion rates and user engagement. This data-driven approach helped identify areas of improvement and implement changes that positively impacted overall platform performance.
☺️

User Research

Comprehensive user research and in-depth interviews were conducted to understand the needs, pain points, and preferences of influencers and their customers. This valuable information helped shape the platform's features, design, and overall user experience to cater to its target audience effectively.
📈

eCommerce and 
Growth Hacking

A combination of innovative techniques and tactics were utilized to drive user acquisition and engagement, including viral marketing campaigns, referral programs, and strategic partnerships with influencers. These growth hacking efforts helped expand the platform's reach and attract more users, ultimately contributing to its success.
🤖

Marketing 
Automation

To maximize efficiency and streamline marketing efforts, effective strategies and cutting-edge tools were implemented for marketing automation. This included automating email campaigns, social media promotions, and retargeting efforts, which allowed influencers to focus on content creation while the platform took care of marketing tasks.

Outcomes and Lessons

The Scope and Constraints section outlines the limitations and boundaries within which the Pokket platform was developed and launched. These constraints, such as budget limitations, timeline for the MVP phase, and geographical restrictions, played a significant role in shaping the project's direction and decision-making process. Despite these limitations, the platform's success during the MVP phase showcased its potential and laid the groundwork for future growth and improvements.
📈

400% Growth in Three Months

Achieved a 400% increase in recruited influencers in just three months.
🚀

20% Increase in Conversion Rates

Successfully increased the platform's conversion rates by 20% through optimization efforts.
💸

$100k Saved with Marketing Automations

Saved around 1 MNOK ($100k) per year by implementing efficient marketing automation strategies.
🙌🏻

Social Media Expansion

Initiated and led omnichannel marketing efforts, resulting in 7k followers and over 500k views in a couple of months on social media.
🤖

Comprehensive Tech Stack Implementation

Researched, implemented, and maintained an effective tech stack for eCommerce, marketing, sales, support, and logistics.
🏆

Successful MVP Launch

Overcame budget and timeline constraints to successfully launch the Minimum Viable Product (MVP) phase of the Pokket platform, laying the foundation for future growth and improvements.

Lessons Learned from the MVP Phase

The MVP phase provided valuable insights into the needs and preferences of the influencers and their customers. It also highlighted the importance of continuous improvement and iteration in refining the platform to meet the evolving needs of the users

Future Plans and Improvements for the Platform

Based on the learnings from the MVP phase, future plans for Pokket include expanding its reach to a global audience, adding more product categories and niches, and continuously improving the platform's features and user experience to cater to the growing demands of influencers and their customers.
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